Returns & Exchanges

Due to the perishable nature of our freshly roasted coffee, we are unable to accept returns on coffee beans; however, we are committed to ensuring you love every cup and will offer replacements or credits if your order isn't perfect.

Return Process

• 1.
  Contact Support

  Reach out to our customer experience team within 30 days of your delivery date if you encounter any issues with your roast or shipment.

• 2.
  Provide Order Details

  Share your order number and a brief description of why the coffee didn't meet your expectations so we can better understand your flavor preferences.

• 3.
  Receive a Resolution

  Our team will work with you to provide a one-time replacement bag of a different roast profile or issue a store credit to your account.

• 4.
  Enjoy Your Brew

  Once your replacement is processed, we will ship it out immediately so you can get back to discovering the world's best coffee.