Frequently Asked Questions
Everything you need to know about your global coffee journey.
How does the coffee subscription work?
Each month, we curate a selection of single-origin beans from a new country. You choose your roast preference and delivery frequency, and we handle the rest, including brewing tips and tasting notes for each batch.
When will my coffee be roasted and shipped?
To ensure maximum freshness, all our coffee is roasted to order. Orders typically ship within 24-48 hours of roasting and arrive at your doorstep within 3-5 business days.
Can I skip a month or cancel my subscription?
Yes, you have full control over your subscription. You can skip a delivery, change your frequency, or cancel at any time through your account dashboard without any hidden fees.
What is your return policy for coffee products?
As coffee is a perishable food item, we cannot accept returns. However, if there is an issue with your order or you are unsatisfied with the quality, please contact our support team and we will make it right.
Do you offer whole bean or ground coffee?
We offer both! You can select whole bean for maximum freshness or choose from various grind sizes tailored for drip, espresso, or French press brewing methods.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to expand our global coffee club to more countries in the near future.